Board of Directors


Steve Kraus

Steve is a strong leader with over 20 years of management experience with Olan Mills, Fortune 100 Sears, and Deloitte & Touche. Focus on 'big impact' situations: cutting costs by up to 40%, raising revenues by 10%, increasing compliance by a factor of 9x, increasing inventory turns by 10%, reducing markdowns 5%, etc.

. Manage both small teams and large staffs (45 people, budget of $20 million).
. Ability to see the big picture and work with business leaders to find creative solutions to problems.
. Process creation & improvement a specialty: Six Sigma Black Belt, plus extensive experience with Lean process implementation
. Extensive experience with business startups, turnarounds, and new programs.
. Effective presentation, teaching, and mentoring skills.


VP of Finance:

Jeanne Summers



VP Marketing and Communications:

Sydelle Jacobs

Sydelle brings 8 years of experience with business analysis where she has served as the business analyst for 5 years and is currently supporting 3 agile teams as a product owner. Sydelle also has 16 years of customer service and payment processing in the insurance industry. Sydelle has a passion for process improvements and implementing new technologies and processes that will improve the customer experience.  Sydelle holds a Lean Green Belt Six Sigma Certification from The Quality Group and is a Scrum Alliance Certified Scrum Product Owner. She also holds a bachelor's degree in Communications from Columbus State University. 

Sydelle is active in the business analysis community through her membership in the IIBA® Greater Atlanta Chapter. She was also instrumental in piloting the inaugural Virtual Membership program for the Greater Atlanta chapter.


VP of Membership:


Shelbia King

Shelbia is a seasoned IT professional with an innate ability to bridge the divide between business needs and IT capabilities. I am adept at assessing and understanding the client’s needs while collaborating internally with IT resources to manage the value stream and transforming the stakeholders’ needs into tangible IT solutions. Demonstrated ability to facilitate end-to-end project engagement, through collaboration with the project team & complete projects that are positively received by clients. My background in application development allows me to serve as an effective translator between IT and functional business groups.



VP of Operations:

Chanell Heard


VP of Professional Development:






Director of Technology:

Brett Allen, CBAP

Brett Allen, CBAP is an experienced IT professional with over 20 years of experience in business analysis, product management, and IT strategy.  He is currently a Business Analysis Lead and Scrum Master with Ernst & Young (EY) in Alpharetta, GA.  He started and currently leads a Business Analysis Center of Excellence at EY, as well as mentors aspiring business analysts both in and out of the workplace.  Prior to joining EY, Brett has worked with a diverse group of companies including Intercontinental Hotel Group, Tillster/Snapfinger, Macy’s/Federated Department Stores, Warren Featherbone, and various other companies. 
Brett earned his Certified Business Analysis Professional™ (CBAP®) certification from IIBA® in 2016, and his Certified Scrum Product Owner® (CSPO®) certification from Scrum Alliance® in 2015.  He also earned his MBA from the University of Georgia’s Terry College of Business, as well as his degree in Industrial Engineering from the Georgia Institute of Technology. 
Brett serves the IIBA® Greater Atlanta Chapter as the Director of Technology, facilitating our virtual meetings.  He has also served as a BA mentor for several aspiring members of the Chapter and is always available to share his advice and years of learning with other business analysts of all levels of experience.


Director of Presentations:




Director of Volunteerism:





Director of Virtual Membership:

Andrew Anderson

Andrew Anderson is a current Operations Support Specialist for MLQ Attorney Services located in Atlanta, GA.  In addition to experience in Legal Support, Andrew has a background in Retail and Industries, serving in Technical Support and Network Analyst roles respectively. He enjoys identifying problems and working to effectively to solve them, and strives to use that passion to further his path in Business Analysis.  

Andrew is the inaugural Director of Virtual Membership, which aims to grow and enhance virtual opportunities for the IIBA® Greater Atlanta Chapter. He graduated from Kennesaw State University with a Bachelor of Science in Information Systems. He has also served as a Business Analyst for IIBA Greater Atlanta Chapter’s Non-Profit Volunteer Program.


Director of Social Media Marketing:

Utsav Shah

An experienced consultant with exposure to various verticals including Healthcare, Pharmaceuticals, Banking and Finance, Insurance, and Retail. Strong problem-solving and analytical skills. Experience working in a fast-paced client service environment. Well versed in agile methodology. Experienced Business Intelligence Professional with a solution based mindset, with over 6 years of experience. Specialized in suggesting expert solutions to client requirements through a holistic approach.