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March 2018 IIBA-GAC Chapter Meeting Customer Journey Mapping About the Presentation: Customer Journey Mapping is an important tool for Product Managers, and a good one for business analysts to have in their toolbox as well. Journey Maps are used to understand the customer’s needs and pain points, which can then drive...
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Presentation Content from Mike Darrish--Chapter Meeting 11/28 Mike Darrish has provided his presentation to us, making it available to all for a month. After a month the file will be accessible only to IIBA-GAC members. Get the presentation: Non-Partisan Process Improvement.