April 2018 IIBA Greater Atlanta Chapter Meeting
Laurie Gray will present at the April 24, 2018 meeting.
The Ladder of Inference and the Drama Triangle: Keys to Understanding and Managing Complex Business Relationships
What if you could obtain a key that unlocked peace, harmony, and effective communication in your organization? What if you could “rewrite” your response to challenging people and difficult situations and instead of coming away from those interactions drained and frustrated, you came away energized and empowered? What if you could help others find that same sense of happiness, and success?
This isn’t a bad TV infomercial! This is possible!
Laurie will be presenting the concepts of the Ladder of Inference and the Drama Triangle, two valuable tools that you can use daily as you navigate the busy, often confusing and sometimes contentious world of contemporary business. She’ll introduce the concepts, work with you to examine how you can use them in daily application, and provide you with references for additional discovery and use on your own.
Laurie Gray is an experienced collaborator and creator with deep expertise in product development and management, user/customer experience research and design, program management, facilitation, and leadership and people development.
Laurie balances her experience as a user experience professional, her technical knowledge from her web development background, and her business acumen obtained while serving in management consulting roles, and engages via her collaborative engagement approach in which she gets hands-on with her teams. As a result, she has been able to help her teams achieve great things, whether it is creating and launching new products, establishing new processes, developing new ideas, or navigating difficult decisions and business challenges.
Laurie's current role is establishing and launching the Customer Experience function for RGP Consulting. When not at work, she competes professionally in the World Extreme Rock Crawling (W.E.Rock) Championship series.