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April 2018 IIBA Greater Atlanta Chapter Meeting

Tuesday, April 24, 2018 -
6:30pm to 8:30pm
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Laurie Gray will present at the April 24, 2018 meeting.

Presentation Title: 

The Ladder of Inference and the Drama Triangle: Keys to Understanding and Managing Complex Business Relationships

Presentation Description:

What if you could obtain a key that unlocked peace, harmony, and effective communication in your organization? What if you could “rewrite” your response to challenging people and difficult situations and instead of coming away from those interactions drained and frustrated, you came away energized and empowered? What if you could help others find that same sense of happiness, and success?

This isn’t a bad TV infomercial! This is possible!

Laurie will be presenting the concepts of the Ladder of Inference and the Drama Triangle, two valuable tools that you can use daily as you navigate the busy, often confusing and sometimes contentious world of contemporary business. She’ll introduce the concepts, work with you to examine how you can use them in daily application, and provide you with references for additional discovery and use on your own.

Presenter Bio:

Laurie Gray is an experienced collaborator and creator with deep expertise in product development and management, user/customer experience research and design, program management, facilitation, and leadership and people development.

Laurie balances her experience as a user experience professional, her technical knowledge from her web development background, and her business acumen obtained while serving in management consulting roles, and engages via her collaborative engagement approach in which she gets hands-on with her teams. As a result, she has been able to help her teams achieve great things, whether it is creating and launching new products, establishing new processes, developing new ideas, or navigating difficult decisions and business challenges.
Laurie's current role is establishing and launching the Customer Experience function for RGP Consulting. When not at work, she competes professionally in the World Extreme Rock Crawling (W.E.Rock) Championship series.


Event Details: 
Cost: Free for members, $10.00 for non members. To register, sign into the website, add the event to your cart, go to the cart and checkout. Pay with a credit card or with your PayPal account. We use PayPal to process credit card payments. To complete your registration and pay, please select the PayPal payment option to pay by credit card or if you have a PayPal account and wish to use it. After you complete the registration transaction, you will receive a confirmation by email.
Event Location: 
Matrix Resources Northpark Town Center Building 400 3rd Floor 1000 Abernathy Road Sandy Springs, GA 30328
Laurie Gray
Location Name: 
Matrix Resources
Event Directions: 
Attendees should park in Visitor Parking, check in with Security, and then take the elevator to the 3rd floor. The meeting is in the Northpark Conference Center, 3rd floor.
Event Type: 
General Meeting